User Data Deletion
How to delete your data from Responses — any part of it, or your entire account.
This document is provided in English.
Check a deletion request
If you already requested deletion (for example by removing the Responses app on Facebook or Instagram), enter the confirmation code you received to check its status.
Option 1 — Delete from inside Responses
If you have a Responses account, everything can be deleted self-service:
- Delete your entire account: sign in, open Security & Privacy → Delete account. Workspaces where you are the only owner are permanently erased — conversations, messages, connected channels, platform tokens, knowledge base, usage data — and any active subscription is canceled. You will be asked to re-enter your password.
- Delete a workspace: Security & Privacy → Delete workspace erases all of that workspace's data while keeping your account.
- Delete a single conversation: use the delete-history action on the conversation in the inbox.
- Disconnect a channel: removing a channel in Channels immediately deletes its access tokens.
- Export first (optional): download a JSON copy of your workspace from Security & Privacy → Export your data before deleting.
Deletion is immediate and irreversible. Encrypted backups age out within 30 days; limited billing and audit records may be retained where required by law.
Option 2 — Delete via Facebook or Instagram
If you interacted with Responses through Facebook or Instagram, you can trigger deletion directly from Meta without contacting us:
- Facebook: go to Settings & privacy → Settings → Apps and websites, find Responses, choose Remove, and check the option to delete your data.
- Instagram: go to Settings → Website permissions → Apps and websites, find Responses under Active, and choose Remove.
Meta then calls our data deletion endpoint. We verify the request signature, delete all data linked to your Meta account (connected Facebook/Instagram accounts, their conversations, messages, webhook events and access tokens), and return a confirmation code together with a link back to this page where you can track the request status.
Option 3 — Email us
If you cannot use the options above — for example you messaged a business that uses Responses and want your messages removed — email privacy@responses.me from the address associated with your request. Describe what you want deleted. We respond within 30 days. Where a business (our customer) controls the conversation, we may route the request to them as required by law.
What gets deleted
- Account data: email, name, password hash, sessions and security events.
- Workspace data: conversations, messages, AI drafts, knowledge base and usage counters.
- Channel data: connected accounts and their encrypted platform tokens.
- Billing: active subscriptions are canceled and the payment profile is removed.
Records we must keep are limited to what the law requires: issued invoices at our payment processor and short-lived, content-free audit entries that expire automatically. See the Privacy Policy for details.