Terms of Service

Last updated: July 22, 2026

This document is provided in English.

These Terms of Service govern access to and use of Responses, a business messaging and AI assistance service for official social and messaging channels. By creating an account, creating a workspace, connecting a channel, using the dashboard, or otherwise using Responses, you agree to these Terms on behalf of yourself and, if applicable, the business or organization you represent.

1. Definitions

• Customer means the business or organization that creates or controls a Responses workspace.
• Workspace means the Customer environment where team members, channels, conversations, knowledge base content and assistant settings are managed.
• End User means a person who sends messages to a Customer through a connected channel.
• Customer Content means messages, instructions, knowledge base entries, replies, files, channel metadata and other content submitted to or processed by Responses on behalf of a Customer.
• AI Output means draft replies, classifications, summaries, handoff signals or other AI-generated content produced by Responses.

2. Eligibility and Authority

You must be legally able to enter into these Terms and use Responses only for lawful business purposes. If you use Responses for an organization, you represent that you have authority to bind that organization. You are responsible for all activity in workspaces and accounts you administer.

3. The Service

Responses provides tools to connect official platform accounts, receive inbound messages, organize conversations, draft AI-assisted replies, approve or send responses, manage team access, maintain knowledge base content and review privacy/security controls. Features may be modified, added or removed as the service evolves.

Responses is a support and communication workflow tool. It is not a replacement for human judgment, legal advice, medical advice, financial advice, emergency communications or regulated decision-making. Customers are responsible for reviewing AI behavior and deciding whether auto-send is appropriate for their business.

4. Accounts and Workspace Security

• You must provide accurate account and billing information.
• You are responsible for preserving the confidentiality of login credentials.
• You must promptly remove team members who no longer need access.
• You must notify us promptly about suspected unauthorized access or credential exposure.
• You may not share user accounts or use another person's account without authorization.

5. Connected Channels and Platform Rules

Customers may connect official messaging channels such as Instagram, Facebook Messenger, WhatsApp Business and Telegram Business. Customers remain responsible for:

• owning or having permission to connect each platform account;
• complying with each platform's terms, developer policies and messaging policies;
• obtaining any required End User consents, opt-ins or notices;
• respecting message windows, template rules, rate limits and automation restrictions;
• maintaining accurate business identity, privacy disclosures and support information.

If a platform suspends access, changes its API, rejects messages, limits permissions or disables an integration, Responses may be unable to provide the affected functionality.

6. Telegram Business and Secretary Mode

For Telegram Business, Responses uses a bot controlled by Responses. A Customer connects by opening a workspace-specific link and enabling Secretary Mode for the bot in Telegram Business settings. When enabled, Telegram may send business connection updates and business messages to Responses, and Responses may send replies using the permissions granted by the Customer's Telegram Business account.

Customers are responsible for ensuring that the Telegram account owner understands what Secretary Mode does, has authority to connect the account, and monitors any automated behavior enabled in Responses.

7. AI Features

• AI Output may be wrong, incomplete, delayed, biased or unsuitable for a specific customer.
• Customers are responsible for reviewing, approving and configuring AI usage.
• Customers must not use AI Output as the sole basis for high-impact or regulated decisions.
• Customers must not represent AI-generated messages as legal, medical, financial or professional advice.
• Customers must test assistant instructions and auto-send settings before using them with real customers.

Responses may block, rate-limit or disable AI features that appear unsafe, unlawful, abusive, misleading or inconsistent with platform rules.

8. Customer Content

Customers retain ownership of Customer Content. Customers grant Responses a limited license to host, process, transmit, display and use Customer Content only as needed to provide, secure, support and improve the service, comply with law and enforce these Terms. Customers represent that they have the rights and permissions needed to submit Customer Content to Responses and to authorize processing through connected platforms and subprocessors.

9. Acceptable Use

You must not use Responses to:

• violate law, platform rules, privacy rights or intellectual property rights;
• send spam, phishing, scams, malware, deceptive messages or unauthorized marketing;
• harass, threaten, exploit or discriminate against people;
• process sensitive data without required authority, disclosures and safeguards;
• collect or process children's data without required legal permissions;
• scrape platforms, bypass platform APIs or use unofficial automation;
• attempt to reverse engineer, probe, overload, disrupt or compromise the service;
• share platform tokens, API keys or credentials with unauthorized parties;
• use Responses to develop a competing service through unauthorized copying or benchmarking.

10. Billing, Trials and Taxes

Paid features may require a subscription, usage-based fees or other charges. Prices, plan limits and billing intervals are shown in the product or order process. Unless stated otherwise, subscriptions renew automatically until canceled. Customers authorize Responses and its payment processor to charge applicable fees, taxes and usage overages. Fees are non-refundable except where required by law or expressly stated in writing.

Free trials or promotional credits may be limited, modified or discontinued. If a payment fails or an account is overdue, Responses may suspend or limit access after reasonable notice where practical.

11. Privacy and Data Protection

The Privacy Policy explains how Responses handles personal data. Customers are responsible for their own privacy notices, lawful basis, consent management, End User requests and records of processing. Where Responses processes personal data on behalf of a Customer, the Data Processing Addendum applies together with the Customer's configuration, these Terms and the Privacy Policy.

12. Security

Responses uses reasonable technical and organizational safeguards, but no service is perfectly secure. Customers must maintain secure devices, strong credentials, appropriate team roles and current connected-platform permissions. Customers must promptly rotate platform tokens and API keys if they may have been exposed.

13. Suspension and Termination

Customers may stop using Responses at any time and may delete workspace data through available controls. Responses may suspend or terminate access if a Customer violates these Terms, creates security risk, fails to pay, violates platform rules, causes operational harm, or uses the service unlawfully. Suspension may include disabling AI, connected channels, outbound messages or workspace access.

14. Service Availability and Changes

Responses may experience downtime, delays, platform API failures, maintenance or third-party outages. We may update, limit, discontinue or change features. We are not responsible for failures caused by Customer configuration, connected platforms, internet providers, hosting providers, AI providers, payment processors or force majeure events.

15. Third-Party Services

Responses depends on third-party services, including connected messaging platforms, AI providers, payment processors and hosting infrastructure. Third-party terms and privacy policies may apply. Responses is not responsible for third-party services outside our control.

16. Disclaimers

Responses is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free output, platform availability and accuracy of AI Output.

17. Limitation of Liability

To the fullest extent permitted by law, Responses will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption or platform account suspension. To the fullest extent permitted by law, Responses' total liability for all claims relating to the service will not exceed the amounts paid by the Customer to Responses for the service during the three months before the event giving rise to the claim, or one hundred U.S. dollars if no amounts were paid.

18. Indemnification

Customers will defend, indemnify and hold Responses harmless from claims, damages, liabilities, losses and expenses arising from Customer Content, connected channels, Customer instructions, misuse of AI Output, violation of platform rules, violation of law, privacy requests caused by Customer processing, or breach of these Terms.

19. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the service, email or another reasonable method. Continued use after the effective date means the updated Terms apply.

20. Contact

Questions, legal notices and support requests can be sent to support@responses.me. Privacy requests can be sent to privacy@responses.me.