Unified inbox
Every channel in one queue with assignment, statuses and full conversation history — no switching between apps.
One inbox for Instagram, Telegram, Outlook and website chat. AI drafts, your team approves.
Responses connects your official business accounts, drafts replies grounded in your own knowledge base, and routes every message through your approval rules. No shared passwords, no scraping, no training on your customers’ data.
InstagramTelegramOutlookWebsite chat
- Official APIs only
- Human approval built in
- No training on your data
- GDPR-ready, DPA included
How it works
Connect your channels
Link Instagram, Telegram Business, Outlook and your website chat through official connection flows. Access is granted by you and can be revoked at any time.
AI drafts every reply
Incoming messages land in one inbox with a draft already prepared — based on your knowledge base and written in your brand voice.
Your team decides
Approve, edit or reject each draft, or enable auto-send for conversations you trust. Every action is recorded in the audit log.
Built for teams that answer customers every day
Answers from your knowledge
Upload policies, pricing and product details once. Drafts are built from your own content, so replies stay accurate and consistent.
Approval and audit
Decide per assistant what may auto-send and what requires review. Each message keeps a record of who approved it and when.
Team and roles
Invite teammates, assign conversations and hand off between shifts without losing context.
Security and privacy by design
Access tokens are encrypted at rest, message content never appears in logs, and personal data is masked before AI processing. Customer messages are never used for advertising or model training. Data export and deletion are built in, and a Data Processing Addendum is available for every workspace.
Frequently asked questions
How does Responses connect to my channels?
Through official APIs and authorization flows. You grant access from your own account and can revoke it at any time — no shared passwords, no automation software on your devices.
Does AI send replies without approval?
Not by default. Every reply starts as a draft for your team to review. Auto-send is an explicit setting you enable per assistant, and every sent message is logged.
Is customer data used to train AI models?
No. Personal data is masked before AI processing, and message content is never used for advertising or model training.
Which channels does Responses support?
Instagram, Telegram Business, Outlook and a chat widget for your website, including a WordPress plugin.
Can I try Responses before subscribing?
Yes. Every new workspace starts with a 7-day trial.
Start with your busiest channel
Connect one channel, upload your knowledge base and review the first AI drafts within minutes.
Responses for iOS and Android
Review drafts, approve replies and keep up with urgent conversations from your phone.