Replies to the actual question
Each draft starts from the email and its thread rather than one fixed auto-reply.
AI email autoresponder for Outlook
Customer emails answered from your business knowledge
Connect Outlook to Responses and let AI draft replies to customer emails from your policies, prices and product details, while your team decides what gets sent.
What Responses brings together
- Outlook connected through Microsoft sign-in
- Email threads next to Instagram, Telegram and website chat
- Review-first or automatic sending
Email support without rewriting the same answer every day
Customer email is where the longer questions arrive: order details, terms, exceptions and follow-ups. An out-of-office message only confirms receipt. Responses reads the email, checks your knowledge base and drafts a reply that actually answers it.
Email does not live in a separate silo. Outlook threads appear in the same Responses inbox as your messaging channels, so the team sees every customer conversation in one place and uses the same knowledge to answer it.
How the Outlook AI autoresponder works
Connect your Outlook mailbox
Sign in with Microsoft in Responses. Incoming customer emails arrive in your workspace with their thread.
Add the knowledge behind your answers
Provide policies, pricing, product information and instructions the AI should use for email replies.
Review or send automatically
Approve and edit drafts, or enable automatic sending for routine questions while keeping the full thread visible.
Built for customer email, not just notifications
Room for complete answers
Email allows detailed replies, so the AI can explain policies and steps fully instead of shortening them.
One inbox for every channel
Outlook, Instagram, Telegram and website chat share history, assignments and statuses.
Privacy-conscious processing
Access tokens are encrypted, personal data is masked before AI processing, and messages are not used for advertising or model training.
Customer emails suited to an AI autoresponder
Order and delivery questions
Answer recurring questions about shipping times, tracking steps and delivery regions consistently.
Terms, returns and invoices
Explain documented processes clearly without copying the same text into every reply.
After-hours email
Give customers a useful first answer overnight and leave the thread ready for the team in the morning.
Frequently asked questions
How is this different from an Outlook automatic reply?
An Outlook automatic reply sends the same text to everyone. Responses drafts a specific answer to each email from your business knowledge.
How do I connect Outlook?
Sign in with your Microsoft account in Responses. You can disconnect the mailbox at any time.
Can I check replies before they are sent?
Yes. Your workspace controls whether email replies are reviewed by a teammate or sent automatically.
Can email and chat use the same knowledge?
Yes. Every connected channel uses the same workspace knowledge, so customers get consistent answers wherever they write.
Start with one channel