Conversation-aware drafting
Each reply starts from the customer message and its context rather than a keyword triggering one fixed paragraph.
AI autoresponder for business
Automatic customer replies that know how your business works
Go beyond a fixed away message. Responses reads the conversation, checks your business knowledge and prepares a relevant answer for the channel where the customer wrote.
What Responses brings together
- Answers shaped by the current conversation
- Business knowledge instead of generic canned text
- Review-first and automatic sending workflows
An autoresponder should answer the question, not just acknowledge it
Traditional auto-replies tell a customer that somebody will respond later. That is useful as a receipt, but it does not resolve a delivery question, explain a return policy or confirm a product detail. Responses uses the message and your approved knowledge to draft an answer that addresses what the customer actually asked.
You decide how much control the AI receives. A team can review every draft, use automatic sending for routine conversations, or step in when a request is unusual. Because the same workflow covers multiple channels, the quality of the answer does not depend on which inbox happened to receive the message.
From incoming message to useful reply
A customer asks a real question
The message arrives from Instagram, Telegram Business, Outlook or your website chat together with the available conversation context.
Responses checks the relevant knowledge
The AI uses your policies, prices, products and instructions to create an answer for that specific request.
The reply follows your workspace rules
A teammate can approve or edit the draft, while suitable workflows can send configured replies automatically.
More useful than a canned automatic response
Answers from approved material
Your knowledge base gives the AI concrete information about policies, pricing, delivery and products.
A consistent voice across channels
The same business instructions guide replies on social messaging, email and website chat.
A visible path to human help
Your team sees the thread and can continue the conversation without asking the customer to start again.
Customer messages suited to an AI autoresponder
Delivery and availability questions
Use current business information to answer common pre-purchase questions quickly and consistently.
Policies and routine support
Explain returns, exchanges, account steps and other documented processes without copying the same text into several inboxes.
First response outside working hours
Keep straightforward conversations moving while preserving the full thread for the team when it returns.
Frequently asked questions
How is an AI autoresponder different from a normal auto-reply?
A normal auto-reply sends predetermined text. Responses uses the customer question, conversation context and your business knowledge to prepare a relevant answer.
Can I approve replies manually?
Yes. Responses supports team review as well as configured automatic sending, so the workflow can match the level of control your business needs.
What information can Responses use?
You can provide policies, pricing, product information and other business documents that should guide customer communication.
Does one autoresponder work across several channels?
Responses applies the same knowledge and workspace process across Instagram, Telegram Business, Outlook and website chat.
Start with one channel