One shared conversation history
Messages, replies, assignments and statuses stay together, giving teammates the context they need before they answer.
Multichannel customer support software
AI customer support that works from your business knowledge
Bring customer conversations into one place, give Responses your policies and product information, and use AI to keep everyday answers accurate and consistent.
What Responses brings together
- Instagram, Telegram Business, Outlook and website chat
- Answers grounded in your policies, pricing and product details
- Team review and automatic sending controlled by your workspace
Useful answers without a separate support process for every channel
Customer questions rarely arrive in one tidy inbox. A buyer may start in an Instagram DM, another customer may write on Telegram, and an existing client may use email or the chat on your website. Responses keeps those conversations in one organised workspace instead of making your team monitor every service separately.
The AI works from the knowledge you provide. Shipping policies, prices, product details and support instructions become the source for each draft, so the answer can reflect how your business actually operates. Your team keeps the conversation history and can step in whenever a question needs human judgement.
How AI customer support works in Responses
Connect the channels customers already use
Add your supported business accounts and website chat. New conversations arrive in the same queue with their channel and customer context attached.
Add the knowledge behind good answers
Provide policies, pricing, product information and instructions. Responses uses that material when it works out what to say.
Choose how each reply is handled
Review AI drafts with your team or enable automatic sending where it fits your process. The conversation remains visible either way.
Built for consistent business communication
Knowledge-grounded replies
Responses uses your own source material instead of relying on generic claims about your products or policies.
Human control when it matters
Your team can review, edit and take over conversations that need judgement, empathy or an exception to the normal process.
Privacy-conscious processing
Access tokens are encrypted, personal data is masked before AI processing, and customer messages are not used for advertising or model training.
Where an AI support workflow helps most
Recurring customer questions
Answer routine questions about delivery, availability, returns, pricing and opening hours without writing the same response repeatedly.
Small teams with several channels
Keep coverage organised when the same people are responsible for social messages, email and website conversations.
Consistent answers outside busy hours
Use approved knowledge and workspace controls to keep straightforward conversations moving when nobody is watching every inbox.
Frequently asked questions
Which customer support channels does Responses support?
Responses supports Instagram, Telegram Business, Outlook and website chat. The website chat can also be installed through the Responses WordPress plugin.
Does the AI learn from my business content?
You provide policies, prices, product details and other knowledge. Responses uses that content as the basis for relevant customer replies.
Can a person review an AI reply before it is sent?
Yes. Your workspace controls whether replies are reviewed by a teammate or sent automatically, and the team can step into a conversation when needed.
Is Responses only an AI chatbot?
No. It combines AI-assisted replies with a shared inbox, conversation history, assignments, statuses and team access across connected channels.
Start with one channel